Introduction
Welcome to the website of Dr. Alexandra Cottam. We are committed to protecting the privacy and security of the personal information of our patients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Collection of Personal Information
We collect personal information that is necessary for us to provide our medical services. This may include your name, contact details, health history, and any other information relevant to your treatment or inquiries. Information is collected through our website forms, during consultations, or as otherwise provided by you.
Use of Personal Information
Your personal information is used to:
- Provide you with medical services and care.
- Communicate with you regarding your treatment and our services.
- For internal administrative and billing purposes.
To improve our services and website.
- We may also use your information for direct marketing purposes, but you will have the option to opt-out of receiving such communications at any time.
Disclosure of Personal Information
Your personal information may be shared with:
- Noize Pty Ltd, our marketing agency, to assist us with promotional and marketing efforts.
- Genea Pty Ltd, a fertility clinic, when collaborative treatment is necessary.
- Dr. Alexandra Cottam and their agents, for the purpose of providing you with medical services.
Information will only be disclosed with your consent or where required by law.
Data Security
We take reasonable steps to ensure the security of your personal information, including through physical, technical, and administrative safeguards. In the unlikely event of a data breach, we will comply with applicable laws regarding notification and mitigation.
Access and Correction
You have the right to access and correct the personal information we hold about you. Requests for access or correction should be directed to our contact details below.
Complaints and Enquiries
If you have any concerns or complaints about your privacy or our Privacy Policy, please contact us at privacy@genea.com.au. We will respond to your query or complaint as soon as possible.
Updates to the Privacy Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email.
